The Canadian Stepfamily Institute
Privacy & Client Confidentiality
At The Canadian Stepfamily Institute, we are committed to protecting your private and confidential information.
This Privacy Statement explains to you how we protect and use information that we gather through our website.
Any information you give us in the course of inquiring about or purchasing our products and services will never be sold or otherwise transferred to unaffiliated third parties without your written approval.
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol
The Canadian Stepfamily Institute will never disclose, sell, rent, or lease your personal information regarding users of this site. does not sell, rent or lease its customer lists to third parties
We may collect general, non-identifying information on our website for quality control and analysis.
We will never disclose or retain any personal information regarding users of this site unless you specifically authorize it for a specific purpose related to our service to you.
All your private and confidential documents are kept in a locked cabinet. Only designated staff have access to our file.
We do not use online or cloud technologies to store your information.
Clients have open access to their files, with the exception of third party information which remains confidential.
We are bound by legal requirements and the BCCSW Code of Ethics. There are situations where client confidentially may be breached:
- When served with a court order to open our files or testify
- If you are placing a child at risk of abuse or neglect or failing to protect a child in your care
- If you are at risk of harming yourself or others
Before disclosing information, we will make all reasonable efforts to discuss our concerns with you--prior to making a report.
Please contact us at 250-619-9555 if you require additional information.